Frequently Asked Questions

Q: Do you allow dogs in the park?

A: Well-behaved dogs are welcome year round on caravan and camping sites and selected cabin accommodation, including all peak period times, at the Manager's discretion. Dogs are not permitted inside any of our non pet-friendly accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies. Please contact us directly on 1300 559 745 to discuss your pet and travel needs.

Q: Do you allow camp fires in the park?

A: Yes, we do allow camp fires on our caravan and camping sites (local fire conditions permitting). Fires must be enclosed and off the ground in a fire pot or brazier. We have a limited number of fire pots available to hire, or you might like to bring your own. We also have firewood available for sale through Reception.

Q: What is check-in time?

A: Sites: after 11am, cabins: from 3pm

Q: What is check-out time?

A: Sites and cabins: 10am

Q: What hours is your office open?

A: Our summer reception hours are 8:30am - 7pm weekdays and 9am-6pm weekends. Our winter reception hours are 8:30am - 6pm. These hours may be extended during peak periods. As a courtesy, please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Q: Do you offer and discounts?

A: Yes, BIG4 Perks+ members receive 10% off the standard rate per stay (up to $50 per stay). Plus exclusive in-park Perks to members (see here for more details). Not a BIG4 Perks+ member? Not a worry, you can sign up here, or we can do it on arrival at the park for you.

Q: What deposit or payment is required when I book?

A: A deposit or payment in full by credit card is required at the time of booking. The park will process this against your credit card and send a confirmation email. A 1.5% credit card fee applies to payments made by Visa and Mastercard. If you have made arrangements to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 067 018 Account: 10070678. Peak period payments require full payment prior to arrival: Christmas by 1 November and Easter by 1 February. These can be paid in instalments via arrangements with reception.

Q: What about changes and cancellations?

A; Administration Fee for Cancellations: Here at BIG4 St Helens Holiday Park, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans, so the following cancellations/changes conditions apply: Peak Season: If a cancellation is less than 30 days prior to arrival the full deposit is forfeited. If a cancellation is 30 days or more prior to arrival a $50 Administration fee will apply. Shoulder/Off Peak: If cancellation is less than 30 days prior to arrival the full deposit is forfeited. If a cancellation is 30 days or more prior to arrival $25 Administration fee will apply. Any changes need to be made 30 days prior to arrival. Changes to original booking that are made less than 30 days prior to your stay will incur a $25 Administration fee.

Q: Are there any extra fees?

A: Site Extras: $15 per adult, $10 per child (3-14 years old), per night. Cabin Extras: $22 per person, per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.


Didn't find an answer to your question here? Then please contact us.