Frequently Asked Questions

Q: Do you allow dogs in the park?

A: Well-behaved dogs are welcome year round, including all peak period times, at the Manager's discretion. Dogs are not permitted inside any of our accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies. Please contact us directly on 1300 559 745 to discuss your pet and travel needs.

Q: What is check-in time?

A: Sites: after 11am, cabins: from 3pm

Q: What is check-out time?

A: Sites and cabins: 10am

Q: What hours is your office open?

A: Our reception hours are 8:30am-7pm weekdays and 9am-6pm weekends. These hours are extended during peak periods. As a courtesy, please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Q: What deposit or payment is required when I book?

A: A deposit or payment in full by credit card is required at the time of booking. The park will process this against your credit card and send a confirmation email. If you have made arrangements to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 083-894 ACCT: 15-972-5476. Peak period payments require full payment prior to arrival: Christmas by 1 October and Easter by 1 February. These can be paid in instalments via arrangements with reception.

Q: What about changes and cancellations?

A; Administration Fee for Cancellations: Here at BIG4 St Helens Holiday Park, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans, so the following cancellation conditions apply: Off Peak: Outside of 28 days - *Refund of payment less a $25 administration charge. Off Peak: Within 28 days - *Refund of payment less a $25 administration charge. Peak/Special Events: Outside of 28 days - *Refund of payment less a $25 administration charge. Peak: Within 28 days - *If we are able to fill your entire booking refund of payment less a $50 administration charge.

Q: Are there any extra fees?

A: Site Extras: $15 per adult, $10 per child (3-14 years old), per night. Cabin Extras: $22 per person, per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.


Didn't find an answer to your question here? Then please contact us.