FREQUENTLY ASKED QUESTIONS
Q: Do you allow dogs in the Park?
A: Dogs are welcome year round on caravan and camping sites and selected cabin accommodation, including all peak period times, at the Manager's discretion. Dogs are not permitted inside any of our non pet-friendly accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies. Please contact us directly on (03) 6376 1290 to discuss your pet and travel needs. An additional $25 cleaning fee is applicable for all cabin bookings with dogs, which is charged on arrival.
Q: Do you allow camp fires in the park?
A: Yes, we do allow camp fires on our caravan and camping sites however not within 2 metres of the artificial grass sites (local fire conditions permitting). Fires must be enclosed and off the ground in a fire pot or brazier. You will need to bring your own fireboat and firewood. Fees will apply if damages are made to artificial turf sites.
Q: What is check-in time?
A: Sites - from 11am, cabins - from 2pm
Q: What is check-out time?
A: Sites and cabins: 10am
Q: What hours is your office open?
A: Our summer reception hours are 8:30am - 7pm weekdays and 9am - 6pm weekends. Our winter reception hours are 8:30am - 5pm weekdays and 9am - 5pm weekends. These hours may be extended during peak periods. As a courtesy, please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay. Guests who fail to arrive on the designated day will forfeit their payment. There is a mobile number on our reception door for any after hours emergencies.
Q: Do you offer any discounts?
A: Yes, BIG4 Perks+ members receive 10% off the standard rate per stay (up to $50 per stay). Plus exclusive in-park Perks to members (see here for more details). Not a BIG4 Perks+ member? Not a worry, you can sign up here, or we can do it on arrival at the park for you.
Q: What deposit or payment is required when I book?
A: A deposit or payment in full by credit card is required at the time of booking. The park will process this against your credit card and send a confirmation email. A 1.5% credit card fee applies to payments made by Visa and Mastercard. If you have made arrangements to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 067 018 Account: 10070678. Peak period payments require full payment prior to arrival: Christmas by 1 October and Easter by 1 February. These can be paid in instalments via arrangements with reception. A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against this card.
Q: What about changes and cancellations?
Here at BIG4 St Helens Holiday Park, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans, so the following cancellations/changes conditions apply:
If a cancellation is less than 28 days prior to arrival the full payment is forfeited.
If a cancellation is 28 days or more prior to arrival, a refund will be provided, less a $50 administration fee per site/cabin and credit card fees if applicable, will apply.
Q: Are there any extra fees?
A: Site Extras: $15 per person, per night. Cabin Extras: $25 per person, per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.
Q: Park Perks
Park Perks allows early check ins subject to availability and can only be confirmed on the morning of check-in.
Free early check-in (subject to availability)*
Free late check-out (subject to availability)*
Free treat on arrival (enquire at Reception)*
Free doggy treat on arrival (enquire at Reception)*
* Subject to change and subject to availability. Please check with Reception for the latest in-park perks.
Q: Extra Bits
We offer a Premier 2 Bedroom Cabin, along with amenity facilities for people with accessibility needs.
Minimum stays may apply over peak season or special events.
There is no charge for children under two years of age who sleep in a cot.
Australian Standards maintain that children need to be nine years of age or above to sleep on the top bunk. Even though it's fun, they also are not allowed to play on the top bunk. Please make your booking with this in mind.
Didn't find an answer to your question here? Then please contact us.